Basic version — the final wording is being reviewed. Facts are correct; company details are placeholders.
Returns
If something is wrong, tell us — we will sort it.
Your right to cancel
Under the Consumer Contracts Regulations 2013 you have 14 days from delivery to cancel and return unused items in their original packaging.
Fitted items
Once a stereo has been installed we can only accept a return if it is faulty.
[Confirm the policy with the client.]
Faults and warranty
Every stereo is covered by a 12-month warranty. Contact us first and we will arrange a replacement or repair.
How to start a return
Message us through the contact form with your order number and we will send the return instructions.
Refunds go back to the original payment method (via Stripe) within 14 days of us receiving the item.